Audience Member Terms & Conditions

Unless otherwise stated in official advertising, box office listings, or venue-specific policies, LiveArts Santa Fe events are restricted to guests aged 21 and over.

• A valid, government-issued photo ID is required for entry to 21+ events.

• No exceptions will be made for underage individuals, regardless of accompaniment or prior communication.

• Tickets are non-refundable if entry is denied due to age restrictions.

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Under 21 Events

LiveArts Santa Fe may produce select events specifically intended for audiences under the age of 21, including but not limited to our Teen Cabaret series. These events will be clearly labeled in promotional materials and on the event’s box office page.

• Age eligibility and required documentation (such as school ID or guardian check-in) will be outlined in the event-specific terms posted at the time of ticket purchase.

• These policies will vary based on the venue, content, and intended audience of the event.

• Guardians may be required to sign a consent form or accompany minors, as noted in the event listing.

LiveArts Santa Fe is committed to fostering a welcoming, inclusive, and respectful environment for all. By attending our events, you agree to uphold the following standards of conduct:

• Treat all staff, volunteers, performers, audience members, and venue personnel with courtesy and respect.

• Maintain appropriate behavior at all times. This includes refraining from disruptive, aggressive, intoxicated, harassing, or discriminatory conduct.

• Respect all posted and stated policies regarding photography, phone use, re-entry, seating, and participation.

• Follow all instructions provided by LiveArts Santa Fe staff, house managers, security, or venue partners.

Harassment & Discrimination

LiveArts Santa Fe has a zero-tolerance policy for harassment and discrimination of any kind. Prohibited behavior includes (but is not limited to):

• Verbal abuse, intimidation, or threats

• Unwelcome sexual attention or physical contact

• Slurs, hate speech, or discriminatory comments based on race, gender, sexual orientation, disability, religion, or nationality

• Use of hate symbols or offensive attire, including insignia affiliated with hate groups

 

Digital & Off-Site Conduct

LiveArts Santa Fe reserves the right to take action, including the revocation of ticket access, in response to targeted harassment or defamation of our artists, staff, or guests in digital or online spaces, particularly if it affects the safety and well-being of our community.

 

Accountability

Violations of this policy may result in immediate removal from the event without refund, at the sole discretion of LiveArts Santa Fe or the venue. In severe or repeated cases, individuals may be subject to a ban from future LiveArts events. In non-severe situations, we reserve the right to engage in restorative conversation or mediation, in alignment with our values.

All ticket sales are final. By purchasing a ticket, you acknowledge and accept the following terms:

• Tickets are non-refundable and non-transferable, unless the event is officially canceled by LiveArts Santa Fe.

• No refunds will be issued for no-shows, late arrivals, schedule conflicts, illness, or changes in personal circumstances.

• Tickets cannot be exchanged for another event, date, or seat type.

 

Exceptional Circumstances

In the rare case of a documented emergency or unavoidable conflict, you may contact boxoffice@liveartssantafe.org, we encourage you to email us before showtime. In lieu of a refund, we will gladly convert your ticket into a tax-deductible donation supporting LiveArts Santa Fe’s community programs, including accessible performances, youth workshops, and scholarship initiatives.

 

One-of-a-Kind Performances

Each LiveArts event is a unique, one-night-only experience, featuring original material, rotating lineups, and spontaneous live moments. No two shows are ever the same. Your ticket helps support the creation of new work and vibrant local performance.

 

Additional Terms

• Tickets not checked in 10 minutes prior to showtime may be released to the waitlist per our No-Show Policy (see Section 21). No refunds will be given if your seat is forfeited due to late arrival.

• No partial refunds or price adjustments will be offered for guests who leave early, miss part of the show, or are removed due to violation of our policies.

• Events proceed rain or shine, including outdoor or partially covered venues, unless officially canceled by LiveArts Santa Fe due to extreme weather or safety concerns.

• Complimentary or discounted tickets (including sponsor comps and promotional codes) are non-refundable and may carry additional restrictions.

• By completing your purchase, you confirm that you understand and agree to abide by these terms.

LiveArts Santa Fe is committed to accessibility and fairness in ticket distribution. To uphold the integrity of our events and ensure a positive guest experience, the following transfer and resale policies apply:

• Tickets may not be resold for profit. Scalping or commercial resale is strictly prohibited and may result in ticket cancellation without refund.

• Tickets may not be listed or sold on unauthorized platforms such as StubHub, VividSeats, Craigslist, or similar services. LiveArts Santa Fe does not verify tickets purchased from these sources and is not responsible for fraudulent or invalid sales.

• Tickets may not be transferred to a different show date or event. All sales are for the specific performance selected at the time of purchase and cannot be exchanged.

 

Person-to-Person Transfers

If you are unable to attend, you may give your ticket to a friend or guest, provided that the new attendee:

• Meets all event eligibility requirements (such as age restrictions or ADA access if applicable)

• Presents the original confirmation email, digital ticket, or valid QR code at check-in. Screenshots are accepted but must be clearly legible.

• Arrives before the check-in cutoff (see Section 5 and 21)

LiveArts Santa Fe supports person-to-person transfers as an act of goodwill, but we are not responsible for denied entry if the transferred ticket is ineligible, altered, or improperly documented. If possible, notify us at boxoffice@liveartssantafe.org so we can update our guest list and ensure a smooth check-in.

 

Event Eligibility

All transferred tickets must comply with LiveArts Santa Fe policies, including:

• Age restrictions (e.g., 21+ events require valid ID)

• Arrival deadlines and check-in procedures

• Accessibility and reserved seating guidelines, where applicable

Tickets purchased for ADA or reserved seating may only be transferred to individuals who qualify for those accommodations. Please contact the box office in advance to confirm.

 

Transfer Deadline

To ensure smooth operations, person-to-person transfers should be finalized and, when possible, confirmed by 12:00 PM on the day of the event. Same-day or unannounced transfers may not be honored at the door.

 

Maximum Ticket Limits

To discourage bulk buying and ticket hoarding, LiveArts Santa Fe may limit the number of tickets sold per person or household. Orders that exceed these limits may be canceled at our discretion.

 

Group Tickets

If you are purchasing for a group of six (6) or more, please contact boxoffice@liveartssantafe.org in advance. We’re happy to assist with group seating, coordinated check-in, and accessibility arrangements to ensure your party has the best possible experience.

 

Reporting Improper Resale

If you observe tickets being scalped or resold through unauthorized platforms, please report the listing to boxoffice@liveartssantafe.org. We reserve the right to void any ticket found to be in violation of our resale policy.

⚠️ Important Reminder: Be cautious of individuals offering tickets for sale through unofficial sources such as Facebook, Instagram, or messaging apps. If you’re unsure whether a ticket is valid, contact us before purchasing.

LiveArts Santa Fe strives to create an enjoyable and respectful experience for all audience members, artists, and venue staff. To help ensure this, the following arrival and late seating policies apply:

 

Arrival Guidelines

• Doors typically open 30 minutes before showtime.

• We strongly recommend arriving at least 15 minutes prior to showtime to allow ample time for parking, check-in, seating, and restroom access.

• Guests who arrive close to start time may be asked to wait momentarily if seating has begun, particularly in immersive or intimate venues.

 

Late Arrivals

• Guests arriving after the posted showtime may be admitted at the discretion of front-of-house staff.

• In immersive, intimate, or non-traditional venues, latecomers may be held until an appropriate break or offered alternate seating to minimize disruption.

• Late seating is not guaranteed and varies by venue and performance style.

 

Waitlist Enforcement

For sold-out performances:

• Any tickets not checked in at least 10 minutes before showtime may be released and resold to guests on the waitlist (see Section 21).

• If your ticket is released and you arrive late, you will not be admitted and no refund or credit will be issued.

 

Courtesy Expectations

• Please silence your mobile devices before entering the venue.

• If entering after the performance begins, do so quietly and follow staff guidance for timing and seat selection.

• Guests exhibiting disruptive behavior may be asked to leave without refund.

LiveArts Santa Fe offers general admission seating with optional VIP upgrades. Seating is first-come, first-served within each section, and not assigned by row or seat number.

 

General Admission & Group Seating

• All seating, including for groups, is unreserved. If you wish to sit together, we recommend arriving early and entering as a group.

• We cannot hold or reserve seats for late-arriving parties, regardless of group size.

• For groups of six (6) or more, please contact boxoffice@liveartssantafe.org so we can assist with coordinated entry and answer any questions about seating logistics.

 

VIP Ticket Holders

• VIP tickets include a guaranteed seat in the VIP section, typically located closest to the stage or in a prime viewing area.

• Seating within the VIP section is also general admission — there are no individually reserved seats.

• Additional VIP perks may include:

  • Early entry or early access to the venue (if offered)

  • Cast photo opportunities or meet & greets

  • Onstage participation or interactive experiences

  • Event-specific gifts or merchandise (as advertised)

 

VIP Check-In Deadline

To claim your VIP seat and benefits, you must check in with the box office no later than 10 minutes before showtime.

• If you fail to check in by that time, your VIP status may be forfeited and reassigned at the discretion of box office staff.

• No refunds or partial credits will be issued for missed VIP perks due to late arrival.

LiveArts Santa Fe performances may include:

• Flashing lights, strobe effects, loud music, sudden sound cues, intense visual effects, fog/haze, or immersive audience interactions.

• Visually dynamic and rapidly shifting lighting designs that may include pulsing, high-contrast, or bright effects that could be disorienting for some guests.

• Sound levels that may exceed typical conversation volumes, including bass-heavy or percussive elements that may be physically felt in the venue space.

Some performances may feature content that is potentially challenging for guests with:

• Sensory sensitivities

• Epilepsy

• PTSD or trauma triggers

• Autism spectrum or auditory/visual processing differences

For guests with sensory, accessibility, or content-related concerns, we strongly recommend contacting the box office at boxoffice@liveartssantafe.org prior to purchasing tickets to determine if the content is appropriate for your comfort and needs.

LiveArts Santa Fe will:

• Post content advisories and sensory notices when applicable on event websites and box office pages.

• Provide audience-specific accommodations when requested in advance, including quiet seating areas if available.

Participation in immersive or interactive performance elements is always voluntary and may be declined at any time.

LiveArts Santa Fe is committed to maintaining a safe, inclusive, and respectful environment for all attendees, performers, and staff. To support this, the following alcohol and substance policies apply at all events:

 

Alcohol Consumption

• Alcohol may only be consumed at venues where it is legally served and permitted.

• Guests must be 21 years of age or older and present valid government-issued ID to purchase or consume alcohol.

• Excessive intoxication or disruptive behavior due to alcohol consumption may result in denial of entry or removal from the event without refund.

 

Outside Beverages & Substances

• No outside alcohol is permitted at any LiveArts Santa Fe event, regardless of venue.

• Illegal substances, vape pens, marijuana products, and non-prescribed controlled substances are strictly prohibited.

• Guests found in possession of these items may be removed and/or reported to venue security or authorities as appropriate.

 

Designated Areas & Restrictions

• Smoking, including e-cigarettes and vaping, is only permitted in clearly marked outdoor areas (if applicable).

• Guests must comply with all venue-specific alcohol and smoking policies, which may vary by location.

 

Conduct While Under the Influence

• Intoxication is not a defense for violating behavioral policies (see Section 2).

• Guests who appear to be impaired, aggressive, or unsafe due to substance use may be denied entry or asked to leave the premises immediately without refund.

LiveArts Santa Fe is committed to creating an inclusive and welcoming experience for all guests. We strive to meet the accessibility needs of every individual to the best of our ability.

 

Accessible Seating & Venue Access

• We partner with ADA-compliant venues whenever possible. However, some pop-up, immersive, or third-party locations may have limitations due to their structure or historical status.

• If you or someone in your party requires wheelchair seating, limited-mobility access, or reserved space for assistive devices, please contact us in advance at accessibility@liveartssantafe.org.

• If you require accessible seating and are attending with a companion, we will ensure your party can be seated together. Please let us know in advance so we can prepare accordingly.

 

Parking & Entry

• Accessible parking and drop-off locations vary by venue. Please contact us ahead of time if you need help identifying the best mobility-friendly access point or parking area.

 

Sensory & Cognitive Accessibility

• Some events may include flashing lights, loud sounds, or immersive elements. We provide sensory advisories on event listings when applicable (see Section 7).

• When feasible, we offer quiet areas or low-stimulation zones upon request.

• Guests with sensory sensitivities or cognitive disabilities are encouraged to reach out prior to the event so we can best support your experience.

 

Communication Access

• At this time, LiveArts Santa Fe is not equipped to offer ASL interpretation or assistive listening devices at most events.

• We are actively working to expand our accessibility infrastructure in the future. We encourage guests with communication-related needs to reach out so we can document demand and explore potential accommodations.

 

Printed Materials & Visual Access

• Large-print programs or screen-reader–friendly digital versions of event materials may be available upon request. Please give at least 72 hours’ notice to ensure we can provide accessible materials.

 

Gender-Inclusive & Accessible Restrooms

• Many of the venues we use offer gender-inclusive and ADA-accessible restrooms. For venue-specific information, please refer to the event listing or contact us in advance.

 

Service Animals

• Trained service animals (as defined by the ADA) are welcome at all events.

• Emotional support animals and pets are not permitted, unless explicitly stated in venue policy (see Section 23).

 

Day-Of Assistance

• If you encounter accessibility issues during an event, our staff and volunteers are here to help. Please locate a house manager or notify us in advance so we can coordinate support.

LiveArts Santa Fe is committed to providing a safe and healthy environment for all attendees, performers, and staff. We follow applicable public health guidance and venue-specific policies, and reserve the right to update our protocols at any time.

 

General Expectations

• Guests must comply with all posted safety requirements, including any venue-imposed mandates regarding masks, sanitation, distancing, or capacity limits.

• If you are feeling ill, have tested positive for a contagious illness (such as COVID-19), or are exhibiting symptoms, we ask that you please stay home. Contact boxoffice@liveartssantafe.org as early as possible — we may be able to convert your ticket into a donation or credit on a case-by-case basis.

 

Masks & Vaccination

• Masking and vaccination are currently not required for most LiveArts events unless mandated by the venue or governing health authority.

• We encourage guests who feel more comfortable wearing a mask to do so and respect others' choices to mask or unmask.

 

Venue-Specific Requirements

• Some venues may require proof of vaccination or masking for entry. These details will be posted on the event’s ticketing page and communicated in advance by email if applicable.

 

Crowd Flow & Sanitization

• Venue staff may manage entry lines or high-traffic areas to support a safe and comfortable experience.

• Hand sanitizer stations will be available when possible. Guests are welcome to bring personal hand sanitizer or masks if desired.

 

Ventilation & Air Quality

• Ventilation and air filtration standards vary by venue. If you have specific air quality concerns, please contact us for more information about the hosting location.

 

Artist & Staff Safety

• Performers or staff may request a masked audience section or limit post-show interaction. We ask all attendees to respect these boundaries as part of maintaining a safe creative space.

 

Refunds & Policy Changes

• No refunds will be issued for guests who choose not to comply with clearly posted public health protocols.

• LiveArts Santa Fe reserves the right to implement additional safety protocols at any time, including reinstating masking, distancing, or vaccination requirements, based on current guidance or venue mandates.

LiveArts Santa Fe events may be recorded, photographed, or otherwise documented for promotional, archival, and artistic purposes. By attending, you also agree to the following terms:

Consent to Photography & Recording (By LiveArts)

• By attending a LiveArts event, you grant LiveArts Santa Fe and its authorized partners the right to use your image, likeness, voice, or appearance in photography, video, or audio captured at the event.

• These materials may be used in promotional, archival, fundraising, grant reporting, or documentary formats, in print, digital, or social media, without compensation.

Personal Photography & Recording

• Audience members are permitted to take photos and record video for personal, non-commercial use — provided it does not disrupt the performance, other guests, or the performers.

• Flash photography and obstructive equipment (e.g., tripods, lighting gear) are not allowed without prior written permission.

• Please be respectful when filming: keep devices low, avoid blocking views, and do not enter performance areas.

Opting Out

• If you prefer not to appear in photos or video, please notify a staff member or house manager upon arrival, and inform any guest or LiveArts team member actively taking footage near you.

• We will make every reasonable effort to accommodate your request, though complete avoidance may not be possible in public or immersive settings.

Performer & Staff Privacy

• Please do not record backstage, in dressing areas, or during private interactions without clear verbal consent.

• Unauthorized or harassing use of performer images may result in removal from the event.

By attending a LiveArts Santa Fe event, you acknowledge and accept certain inherent risks associated with live performance and public gatherings.

General Assumption of Risk

• You voluntarily assume all risks related to participation in or attendance at the event, including but not limited to:

  • Personal injury

  • Emotional distress

  • Illness or exposure to communicable diseases (including but not limited to COVID-19)

  • Property damage or loss

Waiver of Liability

• By purchasing a ticket and entering the event venue, you agree to release, waive, and hold harmless LiveArts Santa Fe, its board, staff, volunteers, contractors, performers, and venue partners (the “Releasees”) from any and all liability, claims, demands, or expenses arising out of or relating to your attendance — whether caused by negligence, accident, or otherwise.

Immersive & Interactive Participation

• Some LiveArts productions may include immersive, interactive, or non-traditional staging elements, including standing-room access, movement prompts, or light physical interaction.

• Participation in these elements is always voluntary. Guests are responsible for managing their personal boundaries and physical comfort.

• Choosing to participate is done at your own risk, and LiveArts Santa Fe is not responsible for injury, discomfort, or disruption resulting from this choice.

Public Presence & Appearance

• You understand that attending a public event may involve being seen, photographed, or approached by other guests.

• LiveArts Santa Fe is not responsible for any distress, discomfort, or reputational harm arising from your presence in a shared public space.

Emergency or Medical Situations

• In the event of a medical emergency or behavioral incident, LiveArts Santa Fe reserves the right to contact emergency services or remove a guest from the venue.

• Attendees are responsible for any resulting medical expenses or damages.

Personal Belongings

• Guests are responsible for securing their own belongings during the event.

• LiveArts Santa Fe and its venue partners are not liable for lost, stolen, or damaged personal property.

Third-Party Venue Disclaimer

• Some events are held at third-party venues. LiveArts Santa Fe is not responsible for any injury, hazard, or incident arising from venue-specific conditions, venue staff conduct, or the facility itself.

Minors & Guardian Responsibility

• Guests under the age of 18 must be accompanied by a parent or legal guardian when required (see Section 24).

• By allowing a minor to attend, guardians accept full responsibility for the minor’s participation, conduct, and compliance with these terms.

Final Acknowledgment

• By attending a LiveArts Santa Fe event, you confirm that you have read, understood, and voluntarily agreed to this waiver and its terms, and accept personal responsibility for your participation and conduct.

LiveArts Santa Fe shall not be held liable for any failure to perform or deliver an event due to circumstances beyond our reasonable control.

Covered Circumstances

These include, but are not limited to:

• Acts of God or nature (e.g., earthquakes, wildfires, floods, extreme weather)

• Public health emergencies or government-imposed restrictions

• War, civil unrest, terrorism, or other acts of violence

• Labor strikes, transportation disruptions, or supply chain failures

• Venue unavailability or infrastructure failure (e.g., power outages, structural damage)

Cancellation or Modification

• If a performance must be canceled, postponed, or significantly modified due to a force majeure event, LiveArts Santa Fe will make every effort to notify ticket holders promptly.

• We will communicate changes through the ticketing platform, email, and official social media accounts. Please ensure your contact information is accurate at the time of purchase.

Rescheduling or Alternate Options

• When possible, LiveArts Santa Fe will attempt to reschedule the event within a reasonable timeframe. Tickets may automatically transfer to the new date unless otherwise specified.

• If rescheduling is not feasible, ticket holders may be given the option to:

  • Convert the value of their ticket into a tax-deductible donation supporting our programs, or

  • Receive a credit toward a future LiveArts Santa Fe event (subject to availability)

No Additional Liability

• LiveArts Santa Fe is not responsible for indirect or consequential losses, such as travel, lodging, or missed opportunities, resulting from a force majeure cancellation or change.

LiveArts Santa Fe reserves the right to maintain a safe, respectful, and flexible performance environment. To that end, the following terms apply:

Right to Refuse Entry or Remove Guests

• LiveArts Santa Fe and its venue partners reserve the right to deny entry or remove any individual at any time for reasons including, but not limited to:

  • Disruptive, harassing, or intoxicated behavior (see Section 2)

  • Violation of venue policies or safety protocols

  • Noncompliance with ticketing or age requirements

  • Refusal to follow staff directions

• No refunds will be issued for guests removed or denied entry due to conduct, eligibility, or failure to comply with stated policies.

Lineup, Cast, and Program Changes

• All advertised performers, hosts, and acts are subject to change without notice.

• While we do our best to honor all published lineups, no specific artist, performer, or host is guaranteed to appear unless explicitly stated as a contractual headliner.

• A modification to programming, order of appearance, or featured talent does not qualify as a canceled event.

Nature of Programming

• LiveArts Santa Fe productions — particularly cabarets, variety nights, and immersive shows — are curated to celebrate spontaneity, risk-taking, and evolving artistic expression.

• Performances may include rotating casts, special guest appearances, and surprise collaborations. Part of the experience is that no two shows are ever the same.

Late Arrival & Participation

• Guests who arrive late may miss special segments such as games, giveaways, audience shout-outs, or immersive activities.

• LiveArts Santa Fe is not responsible for missed experiences due to late arrival.

Show Cancellation vs. Lineup Change

• In the rare case that an entire performance is canceled, Section 13 (Force Majeure) and Section 3 (Ticketing Policy) will apply.

• A change in the lineup or format does not constitute a canceled event and is not grounds for a refund or exchange.

All merchandise sales and donations made to LiveArts Santa Fe — whether online, in-person, or through third-party platforms — are final and non-refundable.

Merchandise Sales

• All merchandise items (including apparel, accessories, or event souvenirs) are sold as-is and cannot be returned or exchanged unless defective or incorrect.

• If you receive a defective item, please notify boxoffice@liveartssantafe.org within 7 days of purchase, and we will do our best to resolve the issue.

• Merchandise is limited in quantity and availability may vary by event. We do not guarantee stock or reserve items in advance.

• Merchandise created in collaboration with guest artists or performers may be subject to separate policies. LiveArts Santa Fe is not responsible for fulfillment or quality issues related to third-party or artist-managed merchandise.

Donations

• All donations, whether one-time or recurring, are non-refundable.

• Donations made through our website or third-party platforms (e.g., ticketing add-ons, donation links) will be used to support LiveArts Santa Fe’s programs, operations, and mission-based work.

• Donors will receive a confirmation email and a receipt for tax purposes where applicable.

• Donor information is used only for acknowledgment and reporting purposes. We do not sell or share donor data. See our Privacy Policy for more information.

Ticket Conversions

• In certain cases (e.g., late cancellations, emergencies, or force majeure events), ticket holders may have the option to convert the value of their unused ticket into a tax-deductible donation. See Section 3 and Section 13 for details.

Ticket prices for LiveArts Santa Fe events are set to reflect the value of the live performance experience and help sustain our nonprofit programming.

Ticket Pricing

• Base ticket prices are listed clearly on the event page at the time of purchase.

• Prices may vary by seating section, performance date, artist involvement, or promotional offerings.

• Ticket prices may increase as the event date approaches or based on demand and venue capacity. We recommend purchasing early for the best rates.

• Discounts or promo codes must be entered at checkout and cannot be applied retroactively.

• We are unable to apply promotional offers or refund differences once a ticket has been purchased.

Service & Processing Fees

• Most ticketing platforms (e.g., Eventbrite, Zeffy, Square) charge additional service, processing, or payment fees at checkout.

• These fees are collected by the platform and are non-refundable, even in the event of ticket cancellation or transfer.

• LiveArts Santa Fe does not control or retain these platform fees.

Other Charges

• Additional charges may apply for merchandise, donations, or event-specific experiences (e.g., meet-and-greets, photo ops, VIP gifts). These will be clearly listed where applicable.

• All fees will be disclosed during the checkout process. Please review the final screen before submitting your order to ensure you understand the full total.

By purchasing a ticket, signing up for updates, or making a donation, you acknowledge and accept the terms of LiveArts Santa Fe’s Privacy Policy.

We collect and use personal information solely for operational, transactional, and limited promotional purposes. We do not sell or share your data with outside marketers.

🔒 For full details on how your information is used, stored, or managed, please refer to the Privacy Policy linked in the footer of our website.

By providing your email address or phone number when purchasing a ticket, RSVPing, or signing up for updates, you agree to receive communications from LiveArts Santa Fe related to your participation and our programming.

What You May Receive

• Transactional messages: ticket confirmations, schedule updates, and event-specific instructions

• Limited promotional emails or texts: announcements about upcoming shows, new programs, or special offers

• Community updates: donor campaigns, volunteer opportunities, or LiveArts news

Your Rights

• You can unsubscribe from emails at any time by clicking the unsubscribe link.

• You can opt out of text messages by replying STOP.

• Your contact information is never sold or shared with external marketers. (See Section 17.)

LiveArts Santa Fe prioritizes the health and safety of our guests, performers, and staff. The following terms apply in the event of a medical or behavioral emergency:

Emergency Response

• In the event of a medical issue, behavioral crisis, or threat to safety, LiveArts Santa Fe staff or venue personnel may contact emergency services (911) or remove a guest from the venue at their discretion.

• Guests agree to comply with all safety instructions issued by staff, security, or emergency responders.

• By attending, you acknowledge that staff or volunteers may offer basic first aid or assistance in good faith while waiting for emergency responders. This is provided voluntarily and at your own risk.

Self-Reported Conditions

• If you have a known medical condition that may require support or monitoring (e.g., seizures, allergies, sensory overload), we encourage you to notify a house manager or the box office team when you arrive.

Responsibility & Costs

• Attendees are responsible for any medical expenses, damages, or liabilities resulting from an emergency they are involved in.

• LiveArts Santa Fe is not responsible for the cost of emergency care or services provided by outside agencies.

Minor Attendees

• For events that allow minors (see Section 24), parents or guardians will be contacted based on the information provided at check-in or registration.

• While we will make every reasonable effort to reach a guardian, LiveArts Santa Fe is not responsible for issues resulting from incomplete or unavailable emergency contact information.

• By allowing a minor to attend, guardians accept full responsibility for responding to any medical or behavioral issues involving their child.

By completing a ticket purchase, RSVP, or event registration through LiveArts Santa Fe or any affiliated ticketing platform, you agree to the following:

Legal Capacity & Responsibility

• You affirm that you are at least 18 years of age and have the legal authority to enter into this agreement.

• If you are purchasing tickets or registering on behalf of others (including minors), you agree to these terms on their behalf and accept full responsibility for their participation and compliance.

Agreement to Terms

• You acknowledge that you have read, understood, and voluntarily accepted all policies outlined in this document, including those related to:

  • Age restrictions

  • Refunds and transfers

  • Behavior and conduct

  • Health and safety

  • Photography and media

  • Accessibility

  • Risk and liability

Updates to Terms

• LiveArts Santa Fe reserves the right to update or revise these terms at any time.

• The most current version will always be available on our website. Your continued participation implies acceptance of any updated terms.

Legal Jurisdiction

• This agreement shall be governed by the laws of the State of New Mexico, and any legal disputes shall be brought in the appropriate courts of Santa Fe County.

Severability

• If any portion of this agreement is found to be invalid or unenforceable, the remaining sections shall remain in full force and effect.

For high-demand or sold-out performances, LiveArts Santa Fe may maintain a waitlist and release unclaimed tickets at the door.

Check-In Deadline

• All guests must check in at the box office no later than 10 minutes before showtime to guarantee entry.

• If you have not checked in by this time, your ticket may be forfeited and resold to a waitlisted guest.

• Once your ticket has been released, you will not be admitted, and no refund or credit will be issued.

Waitlist Access

• A limited number of spots may be held for guests on the waitlist, subject to seating availability and no-show volume.

• Waitlist admission is first-come, first-served and not guaranteed.

• Waitlist guests must be present at the venue to claim a released ticket and must meet all event eligibility requirements (e.g., age restrictions).

Running Late?

• If you’re delayed, we strongly encourage you to email boxoffice@liveartssantafe.org before the 10-minute deadline.

• While we cannot guarantee late entry, we will do our best to hold your seat if space and logistics allow.

LiveArts Santa Fe embraces unique, site-specific, and immersive performance experiences — which may take place in a variety of traditional and non-traditional venues, including outdoor spaces, warehouses, repurposed buildings, or community sites.

Venue Conditions

By attending, you acknowledge and accept that certain performance environments may include:

• Uneven or unpaved surfaces

• Low lighting or immersive staging

• Minimal or no climate control (temperature fluctuations, wind, dust, rain, etc.)

• Limited seating, shelter, or access to restrooms

What to Expect

• Please check the event listing for notes on venue type and location, and plan your attire and footwear accordingly.

• If you have accessibility needs related to terrain, heat sensitivity, or lighting conditions, please email accessibility@liveartssantafe.org in advance.

Assumption of Risk

• By attending, you voluntarily accept any inconveniences or environmental risks associated with the venue and understand that such conditions are part of the artistic and experiential nature of the performance.

LiveArts Santa Fe welcomes guests who require the assistance of trained service animals, in accordance with the Americans with Disabilities Act (ADA).

Permitted Animals

• Only trained service animals are permitted at LiveArts Santa Fe events. A service animal is defined as a dog (or in some cases, a miniature horse) that is individually trained to perform specific tasks for a person with a disability.

• The service animal must remain under control at all times and on a leash, harness, or tether unless such devices interfere with the animal’s work or the individual’s disability.

Non-Permitted Animals

• Emotional support animals, comfort animals, therapy animals, or pets are not considered service animals under ADA guidelines and are not permitted at events unless explicitly allowed in the event or venue listing.

• Guests who bring non-permitted animals may be denied entry or asked to leave.

Venue Limitations

• Due to the immersive or unconventional nature of some venues, seating for guests with service animals may be limited. Please contact accessibility@liveartssantafe.org in advance so we can best accommodate your needs.

LiveArts Santa Fe events vary in age-appropriateness depending on venue, content, and programming. Please review the event listing carefully for specific age guidelines.

Standard Age Policy

• Unless otherwise stated, LiveArts Santa Fe events are restricted to guests age 21 and over (see Section 1).

• Valid, government-issued photo ID is required for entry to all 21+ events.

• Children, teens, and individuals under 21 will not be admitted to age-restricted events, even with a guardian present. No refunds will be issued for denied entry due to age.

Youth-Focused Programming

• Certain events — such as the Teen Cabaret series — are specifically designed for under-21 audiences. These events will be clearly labeled in all promotional materials and on the event ticketing page.

• Children under age 13 must be accompanied by a parent or legal guardian.

• Parents/guardians are responsible for the behavior and safety of any minors they accompany.

• Age eligibility and participation policies will be outlined in event-specific terms at the time of ticket purchase.

Behavior Expectations

• All guests, including minors, are expected to remain respectful of the performers, staff, venue, and fellow audience members.

• Disruptive behavior — including talking during performances, wandering the venue, or ignoring staff instructions — may result in removal without refund.

LiveArts Santa Fe embraces outdoor and site-specific performances that may be affected by changing weather conditions. The following policy applies to all outdoor events:

Rain or Shine

• Unless otherwise stated, events are scheduled to proceed rain or shine. Please dress accordingly and prepare for variable weather conditions (sun, wind, light rain, etc.).

Severe Weather or Unsafe Conditions

• In cases of extreme weather (e.g., lightning, high winds, flooding, heavy smoke, or excessive heat), performances may be:

  • Delayed

  • Paused and resumed

  • Relocated, if an indoor backup venue is available

  • Canceled, if conditions cannot be made safe for performers and guests

Refunds & Rescheduling

• If an outdoor event is canceled in full and cannot be rescheduled, ticket holders will be given the option to:

  • Receive a refund

  • Convert the ticket into a tax-deductible donation

  • Receive a credit for a future LiveArts event

• No refunds will be issued for weather-related delays or interruptions if the event continues or resumes in some form.

Communication

• Weather-related changes will be communicated as early as possible via email, text, or the event page. Please ensure your contact info is accurate at checkout.

To ensure a safe and comfortable experience for all guests, LiveArts Santa Fe enforces the following bag and item policies. These policies may vary slightly based on venue security requirements.

Bag Policy

• Small personal bags, purses, and clutches are allowed but may be subject to inspection upon entry.

• Large backpacks, duffel bags, or oversized totes may be restricted or prohibited depending on the venue.

• We recommend bringing only essential items and limiting bag size to speed up the check-in process.

Prohibited Items

Guests may not bring the following items into any LiveArts Santa Fe event:

• Outside alcohol or beverages (unless explicitly allowed)

• Illegal substances or marijuana products

• Weapons of any kind, including pocket knives, pepper spray, or tasers

• Fireworks, flammable items, or hazardous materials

• Laser pointers, air horns, or other disruptive devices

• Vape devices, e-cigarettes, or smoking products (unless in designated areas)

Entry & Inspection

• Guests may be subject to bag checks or visual screening at the discretion of venue staff.

• Refusal to comply with inspection or possession of a prohibited item may result in denied entry or removal without refund.

Items left behind at LiveArts Santa Fe events will be held by venue staff or returned to our administrative team if identified.

• To inquire about a lost item, email boxoffice@liveartssantafe.org with a description and the event date.

• We are not responsible for lost or unclaimed items and are unable to ship belongings left behind. Items not claimed within 14 days may be discarded or donated.